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At Across Asia Assist (AAA), we bring top-notch assistance right to your doorstep. Founded by industry veterans with over a decade of experience, we specialise in creating seamless, customized solutions that truly amaze.
Across Asia Assist (AAA) was founded with a simple purpose in mind – to bring assistance to the customer’s doorstep, or shall we say it in today’s lingo, to provide assistance at the stroke of a key.
AAA didn’t start from scratch. The co-founders have over 10+ years of experience in the assistance industry. They started with a passion to serve and a vision to build better services. They saw the opportunity and with the know-how, they aim to achieve seamless efficiency and ensure customised solutions for the customers.In this technological era, customer demands, and business operations are changing dramatically.
The digital revolution has altered conceptions of time and distance. At AAA, it is our aim to be the industry’s number one choice for an assistance provider, applying advanced technology without compromising human interaction and at the same time, continuously learn and improvise based on customer feedback.
Gearing towards being an emergency assistance provider, AAA is responsible to ensure optimum response performance, resource availability and top service quality to its members. With this objective in mind, AAA has invested in its own fleet of ground ambulances. AAA now has a fleet of 5 ambulances with a team of highly trained paramedics, operating throughout Peninsular Malaysia and Singapore.
Through our 24×7 contact centre, AAA provides a range of services such as healthcare services, medical assistance, roadside assistance, second medical opinion, and many more.
To be a world-class customer on-boarding solution provider
We strive to set new standards in delivering seamless, efficient, and personalised onboarding experiences. Our goal is to ensure that each customer feels supported and valued from the very first interaction.
By leveraging advanced technology and innovative practices, we aim to simplify the onboarding process, making it smooth, engaging, and effective.
Our commitment to excellence and continuous improvement drives us to be a leader in the industry, providing unparalleled service and fostering long-term customer relationships.
At Across Asia Assist, our mission is driven by four core pillars:
Innovation: We are committed to adopting the latest technologies and innovative practices to enhance our service delivery, ensuring we remain at the forefront of the assistance industry.
Tech-Driven: Our operations are powered by advanced technological solutions, enabling us to provide efficient, reliable, and real-time support to our customers.
Ecosystem: We aim to build a supportive and interconnected network that fosters collaboration and growth among our partners, clients, and stakeholders.
Human Interaction: Despite our technological advancements, we prioritize the human touch in our services, ensuring compassionate and responsive care in every interaction.
At Across Asia Assist, our logo's seven colors and diamonds symbolize our commitment to these core values:
Integrity: We uphold the highest ethical standards in all our actions.
Customer Centric: Our customers are at the heart of everything we do.
Make a Difference: We strive to create meaningful and positive impacts.
Embrace Change: We are adaptable and welcome innovation.
Be Remarkable: We aim to exceed expectations and stand out.
Unique Culture: We foster an inclusive and distinctive company culture.
Have Fun: We believe in creating a joyful and engaging work environment.
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